Refund and Exchange Policy

Last updated: 25/7/2025

1. Refund Policy

1.1 Eligibility Criteria

Refunds are only granted in rare cases involving product issues. To qualify for a refund, the following conditions must be met:

• You must notify us within 24 hours of receiving the product.
• The issue must be verifiable (e.g. damage, defect, or incorrect item).

1.2 Valid Reasons for Refund

• The product is damaged or defective upon arrival.
• The product received does not match the description on our website.

1.3 Refund Process

1. Contact us within 24 hours with photos and a clear explanation of the issue.
2. Our team will review your claim and may request additional information.
3. If approved, a refund will be issued within 48 hours.

1.4 Non-Refundable Items

• Damage caused by misuse, negligence, or tampering.
• Returns made without prior authorization.
• Requests made after the 24-hour window.

2. Exchange Policy

2.1 Eligibility Criteria

Exchanges are offered for select product issues. Requests must be made within 24 hours of receiving the product.

2.2 Valid Reasons for Exchange

• The product is damaged or defective upon delivery.
• The product received differs from what was ordered.

2.3 Non-Exchangeable Items

The following items are not eligible for exchange due to health and safety regulations:

• Consumables  
• Sterile items (e.g., gloves, gauze)

2.4 Exchange Process

1. Contact us within 24 hours of receiving the product.
2. Provide clear photos and a detailed explanation.
3. If approved, we’ll provide instructions for return and replacement.

2.5 Exchange Method

• If eligible, we will replace the item at no additional cost.
• Items that are not eligible will not be accepted for exchange under any circumstances.

3. Contact Us

If you have any questions or would like to start a refund or exchange request, please contact us:

• Email: info@skymedical.shop
• Phone: +961 70 179 638
• Website: www.skymedical.shop/contact