Privacy Policy

Who We Are

Sky Medical is a registered company operating both an online medical supply store at https://skymedical.shop and a physical location. We are committed to protecting your privacy and handling your personal data responsibly in accordance with applicable laws.

What Personal Data We Collect

We collect personal information to process your orders, provide support, and comply with business requirements. This may include:

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Order History
• Customer Support Inquiries
• Any account preferences (if you register an account)

We do not collect or store credit card or bank account details, as we only offer Cash on Delivery and Wish Money (store wallet/credit) as payment methods.

How We Use Your Information

Your data is used strictly for the following purposes:

• Processing and fulfilling orders
• Providing shipping and delivery updates
• Managing your account and past orders
• Responding to customer inquiries and support requests

Comments & User Content

When you leave comments or reviews on the site, we collect the data shown in the comment form, along with your IP address and browser user agent, to help detect spam.

If you’re using Gravatar, your email may be anonymized (hashed) and sent to their service to retrieve your profile image. 

Cookies

We use cookies to enhance your experience, including:

• Saving login preferences
• Keeping your shopping cart active
• Remembering your last visit or settings

You can manage or disable cookies through your browser settings.

Embedded Content & External Services

Some pages may include embedded content (e.g., YouTube videos, maps, product feeds). Embedded content from other websites behaves as if you visited that site directly and may collect data, use cookies, or monitor interaction.

Who We Share Your Data With

We do not sell your data. Your personal data is only shared with:

• Courier/shipping services (to deliver your order)
• Internal support or order fulfillment team
• Services necessary for running our website (e.g., hosting provider)

How Long We Keep Your Data

We retain customer and order records for as long as legally required for business, tax, and customer service purposes. Comments and registered user profiles are stored indefinitely unless you request deletion.

Your Rights

You have the right to:

• Access or review the personal data we hold
• Request correction or deletion of your data
• Export your personal data (for transfer or backup)
• Object to or restrict certain types of processing

To make a request, contact us at: support@skymedical.shop

How We Protect Your Information

We take data protection seriously. Your information is stored on secure servers with limited access, and we use SSL encryption to protect data transmissions.

Where Your Data Is Sent

Visitor comments may be processed through an automated spam detection service. Your shipping data is sent to logistics providers only to fulfill your delivery.