1-Refund Policy

1. Refund Eligibility

At Sky Medical, we are committed to providing high-quality medical supplies and products. We understand that issues may occasionally arise, and we aim to address them promptly.

We do not offer refunds for products unless there is a verifiable problem with the product. To be eligible for a refund, the customer must meet the following criteria:

• The customer must notify us of the issue within 24 hours of the product purchase.

2. Eligible Refund Circumstances

A refund may be considered under the following circumstances:

• The product received is damaged or defective upon arrival.
• The product received is different from the product described on our website.

3. Refund Process

If you believe you are eligible for a refund, please follow these steps:

• Contact us within 24 hours of the product purchase, providing detailed information about the issue and including any relevant photographs.
• We will review your request and may ask for additional information or documentation.
• If your request is approved, you will be notified, and a refund will be processed within 48 hours.

5. Non-Refundable Items

Please note that certain items are not eligible for refunds, including:

• Products with damage or defects caused by misuse, negligence, or alterations made by the customer.
• Products returned without prior authorization from Sky Medical.
• Products returned after the 24-hour notification period has elapsed.

2-Exchange Policy

1. Exchange Eligibility

At Sky Medical, we strive to ensure your satisfaction with our medical supplies and products. We understand that in some cases, you may wish to exchange a product. Please note that certain items are non-exchangeable due to health and safety reasons. The following guidelines outline our exchange policy:

2. Eligible Exchange Circumstances

Products may be eligible for exchange under the following circumstances:

• The product received is damaged or defective upon arrival.
• The product received is different from the product described on our website.

3. Non-Exchangeable Items

Please be aware that the following items are non-exchangeable:

• Iodine, alcohol, and other similar medical consumables: Due to hygiene and safety regulations, these items cannot be exchanged once they have left our facility.
• Sterile gloves and sterile gauze and other supplies: These products are sterilized , and once the packaging is opened, they cannot be exchanged for safety and hygiene reasons.

4. Exchange Process

If you believe you are eligible for an exchange, please follow these steps:

• Contact us within 24 hours of receiving the product, providing detailed information about the issue and including any relevant photographs.
• We will review your request and may ask for additional information or documentation.
• If your request is approved, you will be notified, and instructions for the exchange process will be provided.

5. Exchange Method

Exchanges will be processed as follows:

• For eligible items, we will arrange for the exchange of the product.
• Non-exchangeable items will not be eligible for return or exchange.

3-Contact us

If you have any questions or concerns about our Refund and Exchange Policy or need assistance with an exchange/refund request, please do not hesitate to contact us.